Terms and Conditions

Welcome to Fortem Coaching!

These Terms and Conditions outline the terms and conditions for your engagement with Fortem Coaching. By participating in our coaching services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Enrolment and Payment

1.1 Enrolment: Your enrolment is considered complete upon receipt of payment, either as a deposit, instalment, or full payment.

1.2 Payment Methods: Payments can be made via bank transfer, credit or debit card, PayPal, or other specified payment methods. You will receive an invoice for your records.

2. Cancellation and Refund Policy

2.1 Cancellation Notice: To cancel or reschedule a session, a minimum notice of 48 hours is required. For video sessions, a minimum notice of 24 hours is required. Failure to provide adequate notice may result in forfeiture of the session fee.

2.2 Refunds: Payments are generally non-refundable once services have commenced. However, if you cancel within 14 days of purchase (provided you have not received any coaching services), you may request a full refund. For dissatisfaction with the service, please communicate your concerns, and we will work to address them.

2.3 Exceptional Circumstances: If Fortem Coaching needs to cancel a session, we will provide an alternative appointment that is mutually agreeable.

3. Client Responsibilities

3.1 Commitment to Coaching: You agree to be open and willing to engage fully in the coaching process. This includes completing any agreed-upon exercises and participating actively in sessions.

3.2 Self-Responsibility: You are responsible for your own decisions and actions throughout the coaching process. We encourage honest communication about what is working or not working for you.

3.3 Health and Well-Being: You agree to disclose any health issues or medications that may affect your participation in coaching sessions. It is your responsibility to refrain from consuming alcohol or drugs prior to our sessions.

4. Confidentiality

4.1 Confidential Information: All information shared during coaching sessions will remain confidential. Exceptions include circumstances where there is a risk of harm to yourself or others, or if required by law.

4.2 Notes and Records: The coach may take brief notes during sessions for reference, which will be stored securely and treated with confidentiality.

5. Termination

5.1 Client-Initiated Termination: You may terminate the coaching relationship at any time, providing one week’s notice. However, please note that once a session has been attended, it is non-refundable.

5.2 Coach-Initiated Termination: If you engage in inappropriate or unlawful behaviour, Fortem Coaching reserves the right to terminate the agreement immediately without refund.

6. Session Validity

6.1 Long-Stop Date: Coaching sessions must be used within one year from the initial booking. Any unused sessions after this period will be forfeited. It is important to maintain momentum during the coaching process for the best results.

7. Feedback and Testimonials

7.1 Client Feedback: We value your feedback and may ask you to complete a feedback form at the conclusion of our coaching relationship. If you found value in the coaching process, we may invite you to provide a testimonial for marketing purposes.

8. Disclaimer

8.1 Personal Responsibility: While Fortem Coaching offers guidance and support, you are solely responsible for implementing the strategies discussed in sessions. The outcomes of your decisions are your responsibility.

9. Insurance

9.1 Professional Liability Insurance: Fortem Coaching holds professional liability insurance. A copy of the certificate can be provided upon request.

By engaging with Fortem Coaching, you acknowledge that you have read, understood, and agree to these Terms and Conditions.